Why Choose Covered Shipping?
Although we always try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or stolen), we'll investigate with the carrier on your behalf to find out what’s happened. If your Foozies have been confirmed as lost or stolen, we'll send out a replacement straight away.
When you choose Covered Shipping, you'll get:
- Priority Customer Service: As soon as you contact our friendly customer support team you’ll be placed into a priority queue, ensuring your claim is dealt with as swiftly as possible.
- Advanced Shipping: You’ve already paid for your order, so you should be able to enjoy your Foozies as soon as possible! That’s why we’ll ship a replacement to you without needing to receive the damaged goods back.
- Complimentary Express Shipping: We’ll express ship your replacement Foozies free of charge for eligible USA, AU, CA, and UK deliveries.
Making a Covered Shipping Claim
- Let us know as soon as possible if you believe your package is lost in transit or stolen at support@thefoozie.co
- Tell us any additional details about the lost, damaged or stolen package.
- We will get back to you promptly within 24 hours (sometimes sooner) and work with you to resolve your case as a priority and organize a replacement.